Fully Managed IT Services in Oregon
Ultrex provides cutting-edge IT solutions and insights that empower your business and team to operate with confidence and efficiency. We are your go-to digital one-stop-shop for IT services in Oregon.
Features of Our Fully Managed IT Services
Enhance your business with our managed IT services in Oregon. We utilize enterprise-grade tools, monitored by skilled IT experts, and supported by world-class 24/7 IT management.
Managed IT Strategy, Consulting & Reporting
Our managed IT strategy begins with a thorough onboarding assessment and a solution tailored to your business needs. You’ll be supported by a dedicated account manager, and will get monthly reporting and analytics provided to you.
24/7/365 Support
Experience seamless end-user managed IT support services available around the clock. Our 24/7/365 support includes onsite assistance, installations, changes, and advanced service level agreements.
Proactive IT Management & Support
Our proactive IT management and support offer end-to-end managed IT services, including network monitoring and automated systems management. We handle patch management for all managed devices, ensuring your systems are always up-to-date and secure.
Managed IT Security & Business Resiliency
Our managed IT security and business resiliency services include next-gen endpoint detection and protection for your end-users, along with managed data protection to safeguard your critical information.
Power Your Business with Ultrex Managed IT Support Services
At Ultrex, we provide managed IT support and consulting to keep your business running smoothly. As a leading IT support provider in Oregon, we deliver IT management services 24x7x365. We offer managed data protection, end-user anti-spam, and advanced email recovery services. We provide expert guidance with onboarding IT infrastructure assessments, strategic roadmaps, dedicated account managers, monthly reporting and analytics, and a live network documentation portal.
We believe the best support for a company is an end-to-end solution that addresses all common pain points. This includes monthly maintenance, system recommendations, upgrades, deployments, and new machine configurations.
Benefits of Ultrex Managed IT Services
Fully Managed IT Support Services
With Ultrex’s fully-managed IT support, you can focus on growing your business while we manage your technology. Our support covers all managed technologies, including proactive network monitoring, automated systems management, patch management, and end-user support.
Receive Strategic IT Management
Our IT management services optimize your technology infrastructure for efficiency, cost-effectiveness, and security. We provide onboarding IT infrastructure assessments, dedicated technology managers, monthly program reporting and analytics.
Access To Expert IT Support
As an expert IT support provider, Ultrex delivers managed IT services with a team of certified professionals. We offer unlimited end-user support, onsite assistance, advanced service level agreements, and responsive support via email, chat, or call.
Proactive IT Managed Support Services
Our IT managed support services include 24x7x365 network monitoring and automated systems management. We detect and resolve issues before they escalate, ensuring your technology operates smoothly and efficiently at your business.
Our services include:
- Priority response on system-wide outages
- Dedicated team who gets to know you and your systems
- Remote/telephone support
- On-site support
- Proactive solutions and recommendations
- Cyber Security evaluation and support
- Advanced remote support and remote monitoring software
- Server monitoring and maintenance
- Facility Management
- Regularly scheduled onsite visits
- Management of pay per use systems
- Monitoring of internet, technician response in case of downtime
- IT projects, upgrades, and installations
- Staff training sessions
- System updates
- Software deployments
- Resource monitoring for system reliability
- AV installations (software charges apply)
- Backup recommendations and deployments on and offsite, cloud managed and personnel
- Managed software/hardware (charges apply)
What We Don’t Include in Our Full Retainer Package:
- Low voltage cable running within walls
- After hours/nights and weekends support
- Website design or changes
- Hardware or software costs of recommended solutions
How The Process Works:
Step 1 – Network-wide review
The first step is a network-wide review. We’ll look over your hardware and software on each supported machine and give recommendations for changes. We’ll want to meet with the key-holders to have a brainstorming session of what pain points your company runs into, and how we can help resolve them.
This will allow us to chart a course for our first phase of partnering together and help assess what projects would make sense to roll out to bring your company to the next level. This meeting can be as big or as small as you would like. Think less of a sales call, and more of a discussion of if we can be of good use to you and your team.
Step 2 – Decide if we’re a good fit
Once we’ve assessed your company’s needs together, we’ll send you a contract with our recommendations for a retainer plan, one-off contract, or hourly plan and for any equipment that we think would set your company up for the best success. Once you sign and return that, we’ll be able to move forward with the next step!
Step 3 – Get back to doing what you do best
If this all-in type of service and commitment to doing more than just the basics sounds like what you’re in need of, schedule a consultation today!